Terms & Conditions

Check-in/Check-out Policies

This property has the following check-in and check-out times and policies:

Check-In: 4:00 PM

Check-Out: 11:00 AM

Property and Cancelation Policies :

There is a Credit Card required for this reservation. You may cancel up to 24 hours before the day of arrival. Cancellations occurring inside of 24 hours incur a one night's room and tax fee.

Terms and Conditions

TAXES
11.8% tax, per night

FEES
$2.00 Destination Marketing fee per room per night.

CHECK-IN
Check-in time is any time after 4 pm (not guaranteed due to high volume of occupancy). If you arrive earlier, the front desk will be pleased to store your luggage until your room is ready. Guests will be required to present their own valid credit/debit card upon check-in along with a valid form of identification. The hotel will make every effort to honor special requests (such as a specific floor or room number, etc.) upon arrival. However, the availability of these items cannot be guaranteed in advance. Should you need to confirm an earlier arrival time than the hotel standard check-in time, please contact the hotel directly in advance. If you plan to arrive earlier that the hotel’s check-in time and to want to be sure you will get your room, then we suggest you book the night before as well.

CHECK-OUT

Check-out is at 11 am. If you require a later check-out, please contact the receptionist before 10 AM on the day of departure and we will do our best to accommodate your request but we cannot guarantee it. A charge may be applied depending on availability. Any delay to check-out will result an extra night being added to the final bill. The hotel can accommodate guest luggage complimentary at the reception after check-out time if needed.

PAYMENT METHODS

For reservations that have not been paid for in advance, upon arrival, you are required to pay by credit card. For prepaid reservations, you deposit must be paid with a valid credit card. Please note that if the payment is done with a credit card belonging to another person who won’t be present at the hotel, we will need a written authorization sent by the credit card holder with a copy of his credit card and a copy of his ID. The hotel reserves all rights to refuse the access of the room to any guests who are not able to show us the credit card he used for his prepaid reservation or if we did not received the authorization before his arrival.

SMOKING POLICY

Smoking is prohibited in all rooms and all public areas of the hotel. Smoking is only allowed outside in the designated areas. Please note that guests found to be smoking in the room will be charged a cleaning fee of $250.00.

ACCESSIBLE ACCOMMODATIONS

The Inn at Blackstone is designed to ensure a comfortable, enjoyable stay for our special needs guests. The hotel features accessible public areas, amenities for guests with disabilities, and an amazing on-property staff to assist with any and all needs.  We are dedicated to providing all of our guests the same accommodations and service.

Customer Service

 Our goal is to satisfy each customer and work with you to try to resolve any challenges or disputes that may arise. Please reach out to our management team to try and resolve and challenges or disputes at (434) 686-5210.